Billing, minutes, and wallet
Workspace owners can review calling allowances, wallet balance, usage, statements, and ledger activity under Settings → Billing & wallet.
Use the rates and limits shown in your workspace. Contact your account manager to fund the wallet or change plans.
Included time and usage
When included or promotional time is configured, calls use it before prepaid wallet credit. The billing screen shows the allowance, reset rules, and usage rate.
For a chargeable call:
- duration comes from the recorded call;
- calls that never connect record zero duration;
- calls at or below the displayed free-call threshold use no time or wallet credit; and
- longer calls are calculated per second with the workspace rate.
Practice mode uses sample call and billing activity.
Wallet
The wallet covers usage beyond included time. Funding, debits, refunds, and adjustments appear in the ledger. Only workspace owners can manage billing controls.
Low-balance controls
Two controls limit accidental overuse:
- Low-balance warning. The workspace shows an alert when available funding crosses its threshold.
- Dialing buffer. Before an outbound call, the system checks that included time and wallet credit cover the displayed buffer. A campaign pauses when the balance is too low.
Statements and ledger
Monthly usage & statements shows calls, connected calls, minutes, wallet funding, and recorded usage by month. The CSV download provides call-level detail for the supported retention window.
The Ledger records each balance change with its time, type, amount, resulting balance, memo, and related call when applicable. Calls covered entirely by included time may appear in call history without a wallet entry.